From AI agents to compliance to vouchers, FixFirst gives brands, cities and repairers the rails to run circular services at scale.
One backbone for every step from intake to reuse. Mix the features you need today. Add the rest as you scale.
FixFirst Core is one modular architecture — one data model, one set of integrations, one operational backbone. Each product is a focused surface on top of it; use one or compose them all.
Integrations, connects to your existing systems & any other tool
API with +300k items incl. repair, impact, brand & model data
Find +18 million spare parts incl. price, availability & more
Endura works across every FixFirst module, triaging tickets, pricing jobs, scheduling techs and replying to customers, so your team stays on the bench, not the inbox.
Captures 100% of incoming requests and orders across channels, with instant, on-brand replies that keep key customers happy.
Connects your suppliers and their live prices, flags jobs where margin is at risk, and adjusts your prices automatically within the rules you set.
Watches stock in real time, builds a draft order the moment items run low, and suggests the best preferred supplier to send it to.
Uses product, repair and replacement-cycle data to send the right offer at the right moment — service reminders, trade-in nudges, win-back campaigns.
Answers calls, books jobs, replies on every channel, 24/7.
Triages photos and symptoms in seconds. 92% accuracy.
Books the right slot with the right tech and parts in stock.
Drafts customer updates, quotes and audit-ready reports.
Every call, message and request flows through one AI brain, triaged, scheduled and logged R2R-compliant. No channel left behind.
Built on compliant infrastructure.
From global electronics programs to local repair vouchers, FixFirst helps organizations launch, manage, and measure repair at scale.
United NationsFixFirst has been invited to contribute to the Global Electronics Management Program, led by UNIDO and funded by the Global Environment Facility. The initiative spans 16 countries and supports circular electronics systems with repair as a key lever.
AwardFixFirst was awarded the Bundespreis Ecodesign, Germany's highest state honour for ecological design, by the UBA, BMUKN and IDZ. The jury recognised our practical approach to right-to-repair through AI, transparent costs, and access to professional local workshops.
BerlinTogether with Circular Berlin, FixFirst powers the REPAIR DEAL, Berlin's first bonus scheme for textile repair. The program helps make local clothing repair easier, more accessible, and measurable.
LondonFixFirst provides the digital infrastructure for London's first repair voucher program, delivered with The Restart Project and ReLondon and funded by the North London Waste Authority.
A fragmented external service partner landscape, almost no data to measure repair quality, and no shared status visibility between Miele, partners and customers.
FixFirst's workshop software for repair companies, connected directly to Miele's own systems. The contact center always sees live job status, and technical support can prepare parts and instructions before the technician arrives.
Started with on-site visits and interviews across partner shops, then development, rollout and hands-on implementation with each repair company.
Outcomes matched the brief: up to 30% faster initial setup, much higher quality data leading to fewer customer complaints, a better end-customer experience, and improved quality management across the partner network.
Spreading the word and being an active part of the repair, circularity and tech community, on stages, in panels, in classrooms, and at the workbench.
Talk to our team about modules, deployment and pricing. We'll send a working demo within two business days.
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