Simplify Repairs. Cut Downtime.
Let's make you & your team happy
Unified Inbox
Master all requests from any channel, let AI do follow-ups & only pick the orders you really want
AI-Chat Anywhere
Provide AI chat support or customize it internally. Be available & multilingual anytime.
24h AI-Phone Assistant
Always-on phone assistant for bookings and FAQs. Never miss a call again.
Instant Cost Estimates
Automatically generate cost estimates per request based on device, brand, and data. Save time and convert more leads with real-time pricing.
> 7.5 k
Integrations - connects to your existing systems & any other tool
> 300 k
API with +300k items incl. repair, impact, brand & model data
> 18 Mn
Find +18 million spare parts incl. price, availability & more
What makes FixFirst-powered Facility Managers stand out
Others
V/S
Selected partners and supporters
Highlights for Facility Managers
Instant Cost Estimates
Automatically generate cost estimates per request based on device, brand, and data. Save time and convert more leads with real-time pricing.
Smart Proposals & Prices
Dynamic pricing suggestions based on case and customer type. Increase conversions and transparency.
Speech-to-Text AI
Convert voice messages or calls into text. Improve documentation and accessibility.
AI-Based Issue Diagnosis
Automatically detect likely problems based on user descriptions. Faster troubleshooting, less back-and-forth.
Own AI-Phone Number
Provide customers with a dedicated AI-powered phone number. Offer 24/7 phone support without staffing.
AI-Chat on Profile
Provide live AI chat support via Fix1/FixFirst profile. Be always available with no manual support needed.
24h AI-Phone Assistant
Always-on phone assistant for bookings and FAQs. Never miss a call again.
Warranty & Insurance Claims
Handle product warranty and insurance claims through the same platform. Offer a unified experience for brands, insurers, and users.
Service Contract Management
Manage repair and maintenance agreements between parties. Ensure transparency and compliance across the lifecycle.
Custom Booking Page & Forms
Tailor booking flows to your services and design. Simplify onboarding and align with your brand.
Multi-Channel Inbox
Central inbox for email, WhatsApp, and other channels. Stay organized and responsive across platforms.
Partner Profile
Public profile for each repair partner or location. Increase visibility and trust with users.
Choose Any Module
Select and pay only for the features you need. Maximum flexibility and scalability.
White Label Option
Run FixFirst under your own brand identity. Deliver a seamless, branded user experience.
Individual Integrations
Connect custom software, APIs, and systems. Seamlessly fit into your existing stack.
Individual AI-Workflows
Define custom process automations with AI. Streamline and personalize your operations.
Full Workflow Software
Comprehensive software to manage field service operations end-to-end. Streamline operations with one central tool.
Remote Video Solution
Guide or diagnose remotely via video call tools. Reduce travel needs and enable remote expertise.
Scanner & QR Code Label
Scan equipment or part codes via camera or printed labels. Simplify data entry and reduce errors.
Routes Planning
Optimize field technician routes based on location and availability. Save fuel, time, and CO₂.
Smartglasses for Technicians
Hands-free AR support for complex repairs. Enable remote guidance while working.
Booking & Scheduling
Manage customer appointments and technician availability in one place. Reduce no-shows and optimize time slots.
Order Forwarding & Qualification
Automatically qualify and assign incoming service requests to the right partner. Streamline dispatch and reduce manual filtering.
Circularity Management
Manage the reuse, repair, and recycling of products across their lifecycle. Enable closed-loop systems and meet regulatory goals.
Impact Program Participation
Join and contribute to shared ESG and sustainability programs. Strengthen ESG credentials and transparency.
CO₂ & E-Waste Data
Quantify climate and resource impact per repair or product. Empower circular storytelling and reporting.
Integration to 7,500+ Tools
Connect to tools like CRMs, ERPs, and payment systems via Make/Zapier. Automate workflows and extend platform capabilities.
Repairability Data Finder
Access device-level repair instructions, scores, and tips. Speed up repairs and ensure technical compliance.
Operations Data & KPIs
Monitor performance metrics across services and partners. Improve efficiency through actionable analytics.
SLA Compliance
Track service delivery against defined KPIs and response times. Ensure high service standards and accountability.
Role & Partner Management
Define permissions and roles per user and partner type. Ensure data security and smooth collaboration.
POS Device & Card Reader
Hardware to process physical card payments in shops. Enable in-store purchases with ease.
Right-to-Repair
Support compliance with EU Right-to-Repair regulations. Strengthen your positioning and avoid penalties.
Ecodesign Directive
Tools to support compliance with the Ecodesign Directive. Ensure products and services meet circular standards.
Digital Product Passport
Enable product traceability with integrated passports. Prepare for upcoming digital product regulations.
Data Act
Comply with European Data Act provisions around data usage. Stay compliant and transparent.
Premium Support
Priority access to advanced support and success management. Resolve critical issues faster.
Employee Training
Training sessions to onboard your team effectively. Ensure confident usage from day one.
Possible Pilot Project
Start with a small-scale rollout before scaling. Test and learn before full deployment.
App for Technicians
Mobile and tablet app designed for workshop use. Give technicians real-time access to all relevant tools.
