Support That Scales - From Day One to Year Ten
Get white-glove service, tailored training, and hands-on pilots—so your team masters the platform and keeps unlocking new value over time.
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Personal Guidance
Personal Guidance
Dedicated support from Day One—your questions get answered by a real expert.
Dedicated support from Day One—your questions get answered by a real expert.
Premium Escalation
Premium Escalation
Fast-track troubleshooting and feature requests with our top-tier team.
Fast-track troubleshooting and feature requests with our top-tier team.
Growth Through Iteration
Growth Through Iteration
Ongoing platform reviews and updates ensure your workflows improve constantly.
Ongoing platform reviews and updates ensure your workflows improve constantly.
Team Enablement
Team Enablement
Hands-on training and pilot programs turn every user into a power user.
Hands-on training and pilot programs turn every user into a power user.
Powerful Features
Powerful Features
Powerful Features
Personal & Premium Support
Personal & Premium Support
Personal & Premium Support
Never feel alone—our support structure adapts to your needs.
Never feel alone—our support structure adapts to your needs.
Never feel alone—our support structure adapts to your needs.
Personal Support from an assigned specialist
Personal Support from an assigned specialist
Personal Support from an assigned specialist
Premium Support SLA with rapid response times
Premium Support SLA with rapid response times
Premium Support SLA with rapid response times
24/7 access options for critical issues
24/7 access options for critical issues
24/7 access options for critical issues
Priority bug fixes and feature requests
Priority bug fixes and feature requests
Priority bug fixes and feature requests
Powerful Features
Powerful Features
Powerful Features
Continuous Improvement Roadmap
Continuous Improvement Roadmap
Continuous Improvement Roadmap
We don’t just fix issues—we evolve the platform alongside you.
We don’t just fix issues—we evolve the platform alongside you.
We don’t just fix issues—we evolve the platform alongside you.
Quarterly performance reviews
Quarterly performance reviews
Quarterly performance reviews
Tailored improvement plans
Tailored improvement plans
Tailored improvement plans
Feature beta access for early feedback
Feature beta access for early feedback
Feature beta access for early feedback
Usage analytics to drive enhancements
Usage analytics to drive enhancements
Usage analytics to drive enhancements
Powerful Features
Powerful Features
Powerful Features
Employee Training & Enablement
Employee Training & Enablement
Employee Training & Enablement
Empower your team with skills and confidence to use every feature.
Empower your team with skills and confidence to use every feature.
Empower your team with skills and confidence to use every feature.
Onboarding workshops and webinars
Onboarding workshops and webinars
Onboarding workshops and webinars
Role-based training modules
Role-based training modules
Role-based training modules
Certified “power-user” accreditation
Certified “power-user” accreditation
Certified “power-user” accreditation
In-app guided tutorials and documentation
In-app guided tutorials and documentation
In-app guided tutorials and documentation
79%
faster diagnosis & estimates
79%
faster diagnosis & estimates
79%
faster diagnosis & estimates
2X
more & better qualified repair leads
2X
more & better qualified repair leads
2X
more & better qualified repair leads
“Their support team feels like an extension of ours. From the initial pilot to quarterly reviews, continuous training, and rapid escalations—we’ve never felt stuck. The platform just keeps getting better.”
Priya D.
Head of Operations
“Their support team feels like an extension of ours. From the initial pilot to quarterly reviews, continuous training, and rapid escalations—we’ve never felt stuck. The platform just keeps getting better.”
Priya D.
Head of Operations
“Their support team feels like an extension of ours. From the initial pilot to quarterly reviews, continuous training, and rapid escalations—we’ve never felt stuck. The platform just keeps getting better.”
Priya D.
Head of Operations
Support & Improvement
Support & Improvement
Support & Improvement
Explore all Support & Improvement benefits
Personal Support
Receive dedicated support from the FixFirst team. Get help whenever needed from real people.
Premium Support
Priority access to advanced support and success management. Resolve critical issues faster.
Continuous Improvement
Get regular updates and feature refinements. Always stay ahead with the latest tools.
Employee Training
Training sessions to onboard your team effectively. Ensure confident usage from day one.
Possible Pilot Project
Start with a small-scale rollout before scaling. Test and learn before full deployment.
Feature Details
Learn more about our modules & features
Feature Details
Learn more about our modules & features
Feature Details
Learn more about our modules & features
Contact
We’d Love To Hear
From You 👋
Schedule a demo for product deep dives and feel free to reach out via WhatsApp for any inquiries, support, or feedback. We're here to assist you every step of the way!
Contact
We’d Love To Hear
From You 👋
Schedule a demo for product deep dives and feel free to reach out via WhatsApp for any inquiries, support, or feedback. We're here to assist you every step of the way!
Contact
We’d Love To Hear
From You 👋
Schedule a demo for product deep dives and feel free to reach out via WhatsApp for any inquiries, support, or feedback. We're here to assist you every step of the way!