Fix Product issues faster, almost on autopilot

AI-generated replies based on customer context and preferences. Faster, smarter, and more human-like responses.

Automatically translate customer communication. Serve a diverse customer base in their native languages.

Collect and manage post-repair customer feedback. Improve service quality and highlight trusted providers.

Connect and chat with customers via WhatsApp. Communicate where your customers already are.

Central inbox for email, WhatsApp, and other channels. Stay organized and responsive across platforms.

Predict likely problems from customer descriptions. Deliver faster and more accurate support.

Voice assistant handles inquiries anytime. Round-the-clock service with no extra staff.

Show users the climate and social impact of their repairs. Strengthen your ESG profile and user motivation.

Customers can check repair status online anytime. Reduce follow-up calls and increase transparency.

Structured repair process templates for consistent quality. Ensure compliance, reduce errors, and improve repair outcomes.

Comprehensive software to manage field service operations end-to-end. Streamline operations with one central tool.

Track, assign, and fulfill repair orders efficiently. Keep service organized and responsive.

Connect to suppliers for real-time part availability and ordering. Avoid delays and reduce manual lookup.

Access full service and repair history per product or customer. Enable fast, informed service with complete context.

Search for repair instructions and design data per model. Save time and increase first-time fix rate.

Lookup devices and brands supported in the system. Ensure compatibility and process alignment.

Locate needed parts by model or issue. Accelerate part sourcing and matching.

Scan equipment or part codes via camera or printed labels. Simplify data entry and reduce errors.

Optimize field technician routes based on location and availability. Save fuel, time, and CO₂.

Best-practice suggestions during repairs. Boost confidence and learning on the job.

Build repair or inspection checklists per case or device. Ensure nothing gets forgotten.

AI-powered detection of model info from device nameplates. Faster identification with fewer errors.

Assign and track field service tasks or subtasks. Keep technicians organized and accountable.

Access a database of device-specific error codes and resolutions. Faster troubleshooting with manufacturer-grade info.

Generate professional service reports and invoices on the spot. Speed up billing and customer documentation.

Hands-free AR support for complex repairs. Enable remote guidance while working.

Coordinate between teams and departments with shared access and task flow. Enhance internal communication and speed up case resolution.

Enable fast, templated replies to common inquiries. Reduce response time and improve customer satisfaction.

Manage customer appointments and technician availability in one place. Reduce no-shows and optimize time slots.

Display available services by type, location, or specialization. Help users easily understand what's available and make a choice.

Verify technician or partner identity during onboarding or service. Boost platform trust and regulatory compliance.

Standardized form to collect all necessary info for repair or service requests. Ensure smooth intake with minimal customer confusion.

Point of Sale interface for accepting in-person payments. Simplify transactions in physical locations.

Enable front office staff with mobile access to core tools and dashboards. Increase flexibility and enable support on the go.

Connect to tools like CRMs, ERPs, and payment systems via Make/Zapier. Automate workflows and extend platform capabilities.

Add booking, chat or listing widgets to any website. Capture leads directly from your digital touchpoints.

Branded profile pages for each partner or location. Build trust and drive traffic.

Generate unique booking links for campaigns or partners. Track engagement and personalize onboarding.

Design your own branded customer booking experience. Match your identity and conversion funnel.

AI-driven assistant helps customers schedule appointments. Book services without staff involvement.

Route incoming orders to the right provider automatically. Increase efficiency and lead response speed.

Generate repair estimates instantly based on data. Set clear expectations and close faster.

Dynamic offers tailored to the user and device. Convert more leads with the right pricing.

Live AI chatbot on partner profiles and landing pages. Support visitors and answer FAQs 24/7.

Bulk-import and manage partner entries and onboarding. Accelerate network expansion and onboarding.

Custom dashboards for performance tracking and management. Keep stakeholders aligned with real-time insights.

Sync customer reviews to boost online visibility. Improve credibility and customer engagement.

Define permissions and roles per user and partner type. Ensure data security and smooth collaboration.

Configure and manage partner-specific integrations. Adapt the platform for each ecosystem participant.

Video-based support or inspection tool for remote help. Assist customers and partners without site visits.

Invite users to sessions with one click, no download needed. Eliminate barriers and improve participation.

Optimized video for desktop, tablet, and mobile use. Deliver a seamless experience across all devices.

Generate session-specific links with user context. Ensure personalized, secure remote interactions.

Built into the FixFirst system and workflows. No setup needed – works out of the box.

Get regular updates and feature refinements. Always stay ahead with the latest tools.

Monitor stock levels, usage, and locations across the workshop. Prevent downtime and optimize spare part use.

Mobile and tablet app designed for workshop use. Give technicians real-time access to all relevant tools.